Refund & Cancellation Policy

1. Summary

We stand behind the quality of our work. Because our services are primarily intangible and begin the moment payment is confirmed, refunds are evaluated on a case-by-case basis, but we follow the clear rules set out below.

2. Cancellation window

You may cancel any order for a full refund within two (2) hours of payment, provided work has not already begun on your brief. Write to info@sagarsan.com from the email address used to place the order, quoting the order reference.

3. After work has commenced

Once our engineer has started work on your project (typically within 24 hours of payment), a full refund is no longer available. In this case:

• If we are materially unable to deliver the service as described, you are entitled to a full refund of the amount paid.
• If the delay is caused by us beyond the stated timeline, you may request a partial refund proportional to the delay, or a credit note usable against a future engagement.
• If the delay is caused by awaiting inputs from you (access, assets, approvals), the timeline pauses automatically; no refund is payable on that account.
• If you cancel mid-engagement for reasons unrelated to our performance, we will refund the unstarted portion after deducting the cost of work already completed, usually prorated on time spent or milestones reached.

4. Non-refundable items

Certain items are non-refundable once paid:

• Third-party costs we have paid on your behalf (for example, domain registration, SSL certificates, licensed plugins, or stock assets).
• Services that are explicitly marked as final at the time of purchase.
• Deposits on enterprise or premium engagements after the kickoff meeting has taken place.

5. How to request a refund

Send an email to info@sagarsan.com with:

• Subject line: "Refund request — [your order ID]".
• The reason for the request (brief description).
• Any relevant attachments (for example, screenshots of an undelivered item).

6. Processing timeline

Approved refunds are initiated within three (3) working days of approval. The amount is returned to the original mode of payment. UPI refunds typically reflect within 5 to 7 working days depending on your bank's reconciliation cycle. We will send you a written confirmation with the refund reference number as soon as the reversal is initiated from our side.

7. Chargebacks

If you dispute a legitimate, delivered transaction directly with your bank (chargeback) without first contacting us, we reserve the right to present evidence of delivery to the acquirer and to invoice any chargeback fees incurred.

8. Grievances

If your refund request is not resolved to your satisfaction within 30 days, escalate to our Grievance Officer, Sandeep, at info@sagarsan.com. We will re-examine the case within 15 days.